NarrativeDx

NarrativeDx provides healthcare administrators and clinicians with actionable insights from patient experiences to improve care and maximize reimbursements. Unhappy patients have become very, very expensive for hospitals. The average facility has $6 million at risk per year when it comes to patient satisfaction scores. Our software uses natural language processing to detect patterns to help hospitals target their improvement efforts. Our first pilot client consistently received low scores for nurse listening. It turned out that the hospital ran out of blankets so when the nurses couldn’t provide them with blankets when they were cold, the patients felt ignored. We revealed the context behind the satisfaction scores. The hospital bought more blankets. Now, instead of losing reimbursement dollars, they are collecting bonuses.